1. General information
At InfoFarm.ro, we strive to offer the most pleasant and convenient shopping experience. This page provides all the necessary information about the shipping and payment methods available for orders placed on our site.
2. Transportation
2.1. Delivery methods
We offer several delivery options to meet your needs and preferences:
Home delivery: Orders are delivered directly to the address specified by you during the ordering process. Our delivery partners ensure fast and safe delivery of products.
2.2. Delivery terms
Standard Time: Orders are usually delivered within 3-5 working days, depending on the delivery location and product availability.
Express Delivery: For certain products and locations, we offer the option of express delivery, with delivery in 1-2 business days. This can be selected during the ordering process, subject to availability.
2.3. Delivery costs
Standard delivery: The cost of standard delivery is [Cost] RON, but may vary depending on the destination and the weight of the package.
Express delivery: The cost of express delivery is [Cost] RON, applicable for orders that benefit from this service.
Free delivery: We offer free delivery for orders over [Minimum value] RON. Additional details on free shipping are available during the ordering process.
2.4. Order Status and Tracking
After your order ships, you will receive a confirmation email that includes a tracking number. You can use this number to check the delivery status through the delivery provider's website.
3. Payment
3.1. Payment methods
For your convenience, InfoFarm.ro accepts the following payment methods:
Credit/Debit Card: You can pay using Visa, MasterCard and Maestro cards. All payments are processed through a secure system to ensure the confidentiality of your financial information.
Bank transfer: If you prefer to pay by bank transfer, you will receive the necessary payment information in the order confirmation email.
Pay on Delivery: For certain areas and orders, you have the option to pay the courier directly at the time of delivery.
3.2. Security of payments
InfoFarm.ro uses the most advanced security technologies to protect online transactions. Our payment system is protected by SSL encryption and complies with international security standards, ensuring that your personal and financial information is safe.
3.3. Refund Policy
Refunds: If you request a refund for a returned order under our returns policy, the amount will be refunded to the payment account originally used within 2-3 business days of the return being processed.
Refunds for cash on delivery: If you have chosen cash on delivery and request a return, the refund will be made by bank transfer or other agreed methods.
4. Frequently asked questions
How can I change my delivery address?: If you would like to change your delivery address after placing your order, please contact our support team as soon as possible. Changes are only possible before the order is shipped.
What do I do if the product I receive is damaged?: If you receive a damaged or incorrect product, please contact us immediately to resolve the situation. We will offer you the options of replacement or refund according to our return policy.
5. Contact
For any additional questions related to shipping and payments, please do not hesitate to contact us:
Email address: contact@infofarm.ro
Phone: 0771 531 281